Bugg of clan

Hello administrator wanted to ask a favor will you may see an error that is affecting my clan, my clan people can not logg, leaves them a message that says you grabbed off, and that's with all the clan, but if logg another avatar that are on the same account but do not have clan. Please review, it is the second time this has happened. The Clan is AlianzaShinobi. 
by: DwJeckson